Refund policy
Return & Refund Policy — Betty & Paws
Thank you for shopping with Betty & Paws. We want you and your pet to love your hat, and we keep returns simple and fair. This policy explains how returns, replacements, and refunds work.
Our 30-Day Happiness Guarantee If you're not happy with your order, you can request a return or refund within 30 days of delivery. Just email us at hello.shopbetty@gmail.com with your order number and a short note about the issue, and we'll help.
Before You Send Anything Back Please contact us first at hello.shopbetty@gmail.com and wait for our confirmation and a return address before shipping anything back. Items sent back without prior confirmation can't be tracked on our end and may not be refunded. Once we approve a return, please ship it within 7 days using a tracked method — we can't refund a return that is lost in transit.
Condition of Returned Items For a change-of-mind return, the hat must be unused, unworn, and in its original condition and packaging. For hygiene reasons we can't accept items that have been worn or soiled. Return shipping for change-of-mind returns is the customer's responsibility. Any original shipping cost is non-refundable.
Damaged, Defective, or Wrong Item If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the item (and of the packaging if it was damaged in transit). We'll make it right with a free replacement or a full refund — and in most cases you won't need to send anything back.
If Your Order Hasn't Arrived If tracking shows your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with the carrier and reship or refund as appropriate. Orders that tracking marks as delivered to the address provided at checkout are considered fulfilled.
How Refunds Are Issued Approved refunds are issued to your original payment method within 5–10 business days after the return is approved (or received back, where a return is required). Your bank or card provider may take a few extra days to post the funds.
Not Eligible for Return or Refund
- Requests made more than 30 days after delivery
- Items that have been worn, washed, or damaged through use
- Free gifts or promotional add-ons
Cancellations & Address Changes Need to cancel or fix your shipping address? Email us within 12 hours of ordering and we'll do our best before the order ships. Once an order has shipped it can't be changed.
Contact Questions about a return or refund? Email hello.shopbetty@gmail.com with your order number and we'll get back to you within 24–48 hours.
— This policy is provided for the Betty & Paws store for general information only and is not legal advice. Consumer protection laws vary by country; please review this policy before publishing.